Technical Assistance for Improving the Quality of Public Employment Services

Funding Organisation

European Union


Turkish Employment Agency (İŞKUR)


9.618.850 €


2011 – 2014


Quality of public employment services depends on the methods of attempting to attract and retain more people in employment. Thus, the operation aimed to create a capacity building and institutional development by enhancing the capacities of the Beneficiary and stakeholders to improve the public employment services that are delivered by İŞKUR. Specifically, it assisted İŞKUR, MoLSS, Provincial Employment and Vocational Training Boards and social partners to strengthen their administrative capacity to improve the efficiency of public employment services.


• The institutional capacity of İŞKUR provincial directorates was improved to deliver better public employment services in 43 provinces via the “Model Offices” approach, • Labour Market Information System of İŞKUR was enhanced, • Guidance services of İŞKUR regarding job, vocation, career and public employment services were developed, • Better functioning of the Provincial Employment and Vocational Training Boards was ensured in order to conceive, implement and monitor tailor-made employment policies, • Access to the services of İŞKUR was increased, • Policymaking capacity of MoLSS, İŞKUR and social partners regarding employment issues was raised.

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